1. General Provisions
1.1. This Policy governs the conditions and procedures under which users of the ListyPRO platform, owned and operated by ListyPRO LLC, may be eligible for a refund of fees paid for subscriptions, add-on services, or one-time purchases.
1.2. We are committed to clear and transparent terms regarding our refund practices.
1.3. By purchasing or subscribing to any paid service, you agree to this Policy as well as our Terms of Service, Membership Terms, and Privacy Policy. In case of conflict, this Policy controls issues specifically related to refunds.
2. Definitions
User means an individual or entity registered on ListyPRO. Subscription means a recurring payment for access to platform features over a defined period. Add-on Services means one-time or periodic purchases such as AI credits, marketing tools, listing enhancements, or similar offerings. Refund means return of funds for services already paid for, subject to this Policy. Technical Unavailability means the Service or core paid features become inaccessible due to internal failures, excluding scheduled maintenance or external factors beyond our reasonable control.
3. Scope of Application
3.1. This Policy applies to payments for subscriptions, add-on services such as AI credits and marketing tools, listing upgrades, advertising packages, promotional boosts, and similar one-time purchases.
3.2. Refund determinations are made in accordance with applicable U.S. laws, including the laws of the State of Florida. Mandatory consumer protection rules in other jurisdictions may supersede this Policy.
3.3. The Service may operate in an alpha or testing phase. Users acknowledge potential downtime or feature instability. Such conditions alone may not constitute grounds for a refund unless they render core paid functionalities completely inaccessible as described in this Policy.
4. Eligibility and Grounds for Refunds
4.1. You may be eligible for a partial or prorated refund if the platform or its core paid functionalities become entirely inaccessible for a continuous period exceeding standard maintenance windows, or if a key paid feature fails consistently due to internal technical issues, excluding user-side or external factors.
Example: If access to a core paid feature is unavailable for 24 consecutive hours due to internal technical issues, a proportional refund relative to subscription cost and downtime may be issued at our discretion and as required by law.
4.2. Canceling a subscription before the next billing cycle takes effect at the end of the current period. No refunds for payments already processed will be issued unless required by law or explicitly stated otherwise. Trial periods are not subject to charges, and refunds for paid periods after a trial are generally not provided unless mandated by law.
4.3. We comply with applicable consumer protection laws. Where your jurisdiction provides a statutory cooling-off period or similar mandatory refund rights, we will honor valid requests in accordance with those legal requirements.
5. Refund Request Procedure
5.1. Send refund requests by email to contact@listypro.com with the subject line Refund Request. Include transaction ID, subscription plan and/or add-on service purchased, a clear reason for the refund, and supporting documentation such as screenshots or error logs if applicable.
5.2. We aim to respond within 10 business days. If additional information is required, provide it promptly to avoid delays.
5.3. After review, we will notify you of approval or denial. Approvals will confirm refund amount and processing method. Denials will provide a brief explanation referencing this Policy and/or our Terms of Service.
5.4. If you disagree with our decision, you may submit an appeal by emailing contact@listypro.com with Refund Appeal in the subject line. We will re-review and provide a final decision within 10 business days of receiving the appeal.
6. Non-Refundable Cases
6.1. Refunds will not be issued for disputes related to commissions, brokerage fees, or real estate transactions between agents, brokers, and clients, because ListyPRO does not provide brokerage services and does not participate in such transactions.
6.2. Refunds will not be provided if you violated the Terms of Service or Membership Terms resulting in account suspension or termination, misused the Service contrary to guidelines, or introduced external factors causing technical issues.
6.3. If your subscription period has ended, service credits have expired, or a package has been fully used, no refunds will be granted except as mandated by law.
6.4. Refunds are not available solely due to personal preference or dissatisfaction if the Service functions substantially as described and access was provided.
7. Processing Time and Methods for Refunds
7.1. Refunds are typically processed using the original payment method. If that method is unavailable, an alternative supported method may be offered at our discretion.
7.2. Once approved, refunds are typically processed within 14 business days. The time for funds to reflect in your account depends on your bank or payment provider.
7.3. If payment was made in a currency other than USD, the refund may be issued in USD at the exchange rate in effect on the refund approval date unless otherwise required by law. Certain payment processors may deduct transaction or handling fees. ListyPRO is not responsible for additional bank charges or currency fluctuations unless required by law.
8. Chargebacks and Disputed Payments
8.1. If you initiate a chargeback without first contacting ListyPRO for a refund, we reserve the right to suspend or terminate your account subject to our Terms of Service and to contest the chargeback by providing evidence of the transaction and acceptance of these Terms and this Policy.
8.2. We encourage you to contact support before initiating a chargeback because many issues can be resolved through the standard refund procedures described in this Policy.
9. Dispute Resolution and Governing Law
9.1. This Policy is governed by the laws of the State of Florida, USA, excluding conflict-of-law provisions, except where mandatory law provides otherwise.
9.2. In the event of a dispute related to this Policy, both parties agree first to attempt direct negotiations and consultations. If no resolution is reached within 30 calendar days, the dispute may be escalated to mediation, arbitration, or litigation according to the procedures in our Terms of Service, as applicable.
10. Contact Information and Feedback
If you have questions, suggestions, or feedback regarding this Policy, contact us at contact@listypro.com or through the contact form available in the Service, if enabled. We strive to review inquiries promptly and provide clear responses in accordance with applicable laws.
11. Change History and Updates
Version 1.0 (March 1, 2025): Initial version of the Refund Policy.
Version 2.0 (February 2025): Enhanced for greater transparency and clarity, introduced definitions, escalation and appeal process, and expanded procedures and timeframes.
Version 2.1 (March 1, 2025): Refined alpha version disclaimer, clarified non-refundable cases, and added references to membership terms.
Version 3.0 (January 20, 2026): Updated brand naming to ListyPRO, updated governing law references to Florida, and removed physical mailing address and registered agent details from public contact information.
Version 3.1 (May 19, 2026): Refreshed public publication date and kept the Florida and ListyPRO naming updates active.
Important Notices
- The Service may operate in an alpha version and does not guarantee uninterrupted availability or error-free operation.
- Refunds are subject to the specific conditions in this Policy and do not extend to brokerage disputes, personal preferences, or misrepresentation of third-party data.
- Signature: The ListyPRO Team.